Last Updated: August 2026
At Plastific Limited, we are committed to providing a reliable and efficient delivery service. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website. Please read this policy carefully before placing an order.
1. Order Processing
All orders are subject to product availability and successful payment authorisation.
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends or UK public holidays will be processed on the next available business day.
During busy periods, promotions, or seasonal sales, processing times may be slightly longer.
2. Delivery Areas
We currently deliver throughout the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
At this time, we may not deliver to certain offshore islands or remote locations. If delivery restrictions apply to your address, we will notify you before dispatching your order.
3. Delivery Timeframes
Estimated delivery times are as follows:
| Delivery Service | Estimated Delivery Time |
|---|---|
| Standard Delivery | 2–5 Business Days |
| Express Delivery (where available) | 1–2 Business Days |
Please note that these delivery times are estimates and are not guaranteed.
4. Delivery Charges
Shipping charges are calculated during checkout and will be clearly displayed before you complete your purchase.
From time to time, we may offer:
- Free Delivery promotions
- Discounted shipping offers
- Special delivery rates for selected products
Any applicable delivery charges will be shown before payment is made.
5. Order Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
You can use the tracking number supplied by the courier to monitor your delivery status.
6. Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Courier network disruptions
- Industrial action
- Customs or security inspections (where applicable)
- High order volumes during promotional periods
We are not responsible for delays caused by third-party delivery companies; however, we will work with the courier to help resolve any issues as quickly as possible.
7. Delivery Address
Customers are responsible for ensuring that all delivery information provided during checkout is accurate and complete.
Plastific Limited cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery details.
If an order is returned to us due to an incorrect address, additional delivery charges may apply for re-dispatch.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful, the courier may:
- Attempt redelivery.
- Leave the parcel with a neighbour where permitted.
- Deliver the parcel to a designated safe place.
- Hold the parcel at a local collection point.
- Return the parcel to our warehouse if delivery cannot be completed.
Please follow the courier’s instructions provided in any delivery notifications.
9. Damaged or Missing Deliveries
If your parcel arrives damaged, or if any items are missing, please contact us within 48 hours of receiving your order.
To help us investigate your claim, please provide:
- Your order number.
- Photographs of the damaged product (if applicable).
- Photographs of the packaging.
- Details of any missing items.
We will review your claim promptly and provide an appropriate resolution.
10. Risk and Ownership
Ownership of the goods passes to you once full payment has been received.
The risk of loss or damage transfers to you upon successful delivery of the goods to the delivery address provided with your order.
11. Delivery Restrictions
Some products may be subject to delivery restrictions due to:
- Product size or weight.
- Courier limitations.
- Delivery location.
- Safety or regulatory requirements.
If any restrictions apply, they will be indicated on the relevant product page or during checkout.
12. Incorrect or Refused Deliveries
If an order is refused by the customer or cannot be delivered due to incorrect delivery information, we reserve the right to deduct any applicable shipping or return costs from the refund amount where permitted by law.
13. Contact Us
If you have any questions regarding our Shipping & Delivery Policy or require assistance with your order, please contact us:
Plastific Limited
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Company Registration Number: 17094916
Email: Info@Plastific.co.uk
Important Notice
Delivery times provided on our website are estimates only and may vary depending on your location, courier availability, weather conditions, and other factors beyond our reasonable control. We appreciate your patience and will always do our best to ensure your order is delivered as quickly and safely as possible.