Last Updated: August 2026
At Plastific Limited, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. This Returns & Refund Policy explains your rights and the conditions under which products may be returned, exchanged, or refunded.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Your Right to Return
If you change your mind about a purchase, you may request to return eligible items within 14 days of receiving your order, in accordance with applicable UK consumer legislation.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase or your order number.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, or other legal reasons, certain products cannot be returned unless they are faulty or damaged.
These may include:
- Personal care products.
- Hygiene-related items.
- Perishable goods.
- Gift cards.
- Clearance or final sale items (unless faulty).
- Products that have been used, assembled, or damaged after delivery.
Where applicable, this will be clearly stated on the product page.
3. How to Request a Return
To request a return, please contact our customer support team before sending any items back.
Please provide:
- Your full name.
- Order number.
- Product name(s).
- Reason for the return.
- Photographs if the item is damaged, faulty, or incorrect.
Once your request has been reviewed, we will provide instructions for returning your item.
4. Faulty, Damaged, or Incorrect Items
If you receive an item that is:
- Damaged during delivery,
- Faulty or defective,
- Incorrect, or
- Missing parts,
please notify us within 48 hours of receiving your order.
Where possible, please include clear photographs of:
- The product.
- The packaging.
- The shipping label.
- Any visible damage.
After reviewing your claim, we will arrange an appropriate solution, which may include:
- A replacement.
- A repair (where appropriate).
- A full or partial refund.
5. Return Shipping
If you are returning an item because you changed your mind, you may be responsible for the return shipping costs unless otherwise stated.
If the return is due to our error, such as receiving the wrong item or a faulty product, we will arrange an appropriate solution in accordance with your statutory rights.
We recommend using a tracked delivery service when returning items, as we cannot be responsible for returns lost in transit.
6. Inspection of Returned Items
All returned items are inspected upon receipt.
If the returned product does not meet the conditions outlined in this policy, we may:
- Decline the return.
- Offer a partial refund where appropriate.
- Return the item to you.
7. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
8. Exchanges
We currently offer exchanges for eligible items where:
- The product is damaged.
- The wrong item has been supplied.
- The item is defective.
If you require a different size, colour, or model, we may ask you to place a new order after the original item has been returned.
9. Order Cancellation
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, you may need to follow the standard return procedure after delivery.
10. Refund Exceptions
Refunds may be reduced or declined if:
- The item has been used beyond what is necessary to inspect it.
- The product is returned damaged due to customer handling.
- Original packaging is missing where this significantly affects the product’s resale value.
- Parts or accessories are missing.
Nothing in this policy affects your statutory rights under UK consumer law.
11. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card issuer or payment provider, as processing times may vary.
- If you still have not received your refund after the expected timeframe, please contact our customer support team.
12. Contact Us
If you have any questions regarding our Returns & Refund Policy or would like to request a return, please contact us:
Plastific Limited
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Company Registration Number: 17094916
Email: Info@Plastific.co.uk
Consumer Rights
This Returns & Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection laws in the United Kingdom. Where your legal rights provide greater protection than this policy, your statutory rights will always apply.